![]() If you paid with a credit or debit card, refunds could take up to 30 days (based on the card company). If you paid with a bank account or your PayPal balance, refunds could take 3-5 days. The amount of time varies based on the original payment method. We will not be able to process any returned items without a return request authorized by our Customer Care team.Īfter the refund request is approved, it takes 3-5 working days for our teams to process it. If there is any problem with your order, please reach out to our Customer Care first. We offer free replacements or a refund for damaged products or manufacturing errors. If there is a quality problem with the product you have received, please contact our Customer Care within 30 days of product delivery. Please be aware that since our products are made to order, we cannot accept returns or exchanges if your customer ordered the wrong size, color or simply doesn’t like the product. The return labels can be easily printed and attached to the product that needs to be returned. Similarly, if the item is of more than 50, then the Fashion Nova return label fee charged will be 8.95. If the product you received does not meet the quality standards and specifications stated on our website, we will replace the item or refund you. If you are looking to get your money back from Fashion Nova, the first step is to contact their customer service team via phone or email. Our Team will do everything possible to rectify the issue and provide the most suitable solution for you.Īt NovaTomato, we are proud to deliver premium quality products to our customers. You may be required to upload some photos of the items as the case may be. ![]() Please describe the quality issue when submitting a return request. If there is a problem with the delivered product like printing error, sewing defects, damage, etc., please contact our Customer Care within 30 days of product delivery. Plus, we want to make sure you are satisfied – if there’s a production flaw, we’re committed to providing solutions you’ll be happy with. We only work with certified suppliers with the highest level of ethics, compliance, and social track records. That’s why we stand behind all of the products we produce for you, ensuring everything is made, cut, and hand-finished with the utmost care and accuracy. We believe that building the future requires us to look after the needs of both in a responsible and ethical way. How do I report a problem with my order?. ![]()
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